I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. The Account Holder needs to set up and maintain this service. Although this is being looked at for a future firmware update. Its driving me up the wall, This is the second Smart Hub I've had and I only joined BT 4 days ago. Find the best signal location in your house - this is often near a window. How do I turn off Smart set up on my BT Hub? Click Save. Protects all devices (computers, laptops, tablets, iPads, mobile devices. Access Control on the new BT Smart Hub brookheather . For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. . Sadly he has. Set up your card in minutes. on 11-05-2020 03:27 PM. It's free for all BT Broadband customers. The issue I'm having is tha. With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. BT has launched BT Parental Controls to help protect children online, offering internet filters for. 5. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. I have turned on and off my smart hub and also reset it several times over the months sinc. 1. Energized. Home phone including Digital Voice; BT Mobile; Email. 3. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. 4GHz channel has a throughput of 289Mbps. 1. Scroll down to find the option for Manage Your Extras. Controls & Settings guide. If you are not able to. Select Control wi-fi access for your devices to manage your screen time online. These filters will also apply if you use your BT ID to log in to BT Wi-fi. Trouble is, I can't see. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. BT’s parental controls offer tight restrictions on what your child can see online. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. 0 Ratings. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 2. Do I need to g. Tap the wheel icon in the upper lefthand corner to open the device’s settings. . How to access the Smart Hub Manager. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. TV & Broadband. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. I’ve since upgraded to a Ubiquiti kit. This issue was resolved by resetting my Smart Hub 2 to its factory settings. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. You’ll be asked if you want to Activate Parental Controls, select OK. I want to get some semblance of parental control over internet usage by my 10 year old twins who are breaking up for 8 weeks and are completely screen addicted . The new BT Smart Hub isn’t your run-of-the-mill ISP router offering. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. Email; Billing. Open a web browser. Find ‘Manage your extras’ towards the bottom of the page. Non-BT business hub or router: It's preferable that you use a BT Business Hub. The Account Holder needs to set up and maintain this service. In this case it was worth doing as it fixed the problem. Follow these easy steps to set up BT Parental Controls to block YouTube:BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Receive personalised resources and advice for your family. Distinguished Sage Mark as New; Bookmark;. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. You have had too many unsuccessful attempts to login. 168. From the app, click More then select Your wi-fi network. 2. I am trying to override a blocked site but BT. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. . When i log ontoHi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. BT Sport; Mobile Plusnet Mobile; Sim only deals. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. The parental controls have not worked since it was connected. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. You need to change this to “Manual”. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. You’ve got smart dual-band wireless The BT Home Hub 4 uses Smart Wireless to connect to the best signal on either the 2. Once you’ve clicked on the device, the following screen should appear. Can you confirm that is your BT Mobile parental controls that you are trying to turn on,. 5. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. We regularly release software upgrades for our Hubs. BT Employee. Hub firmware version is v0. With BT access controls you can manage how your device accesses the internet during certain times of the day. Please try after 15 minutes. Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. 99 a month from month 25. BT access control is based on MAC and hostname. Tab across to profile > Settings. It’s also important to consider installing anti-virus software and parental controls: Remember that parental control settings are only one part of online safety. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. There have been a few issues with parental controls not. Select Customise for the Range extender SSID and modify the name. 1. . From here you can: Set up a new PIN if you've forgotten yours. Set time limits: This is a great way to make sure your kids aren’t spending too much time online. . There are two PINs: one for parental control and one for payments in BT Player. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. My online account says it's activ. HI Josie. Come on BT this is hardly responsible family friendly behaviour in the mi. From reading all the Q’s about this on this forum and the B. 3. Launch your browser and visit a website of your choice. Most new devices work well with dual-band wi-fi. It’s also important to consider installing anti-virus software and parental controls:Remember that parental control settings are only one part of online safety. The latest firmware for the SmartHub 2 is: v0. Smart Parental Control Capabilities. 3. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. 12. @SteveoSteve. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Open a new web browser. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. BT Fibre broadband. Re: Smart Hub 2 - control wifi access open to abuse. My previous address with an. 4GHz or 5GHz band, depending on. BT Smart Hub and Ultrafast Smart Hub. Can anyone tell me how to overcome this as w. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+ CFP project lead. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. I'll send you a private message so you can get in touch and we'll be happy to help. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. 5hrs trying to figure this out. The parental controls set for your Broadband Backup may be different to those on your normal hub. • Stop smart devices from sending traffic on internet (printers, etc). . Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and. In the BT Smart Controls App: Log in to the BT Smart Controls App Tap the Settings icon next to your camera Tap Settings Scroll down to Video Bit Rate Change to Low, Fair, or Good Please also ensure that your mobile device has granted the app permission to use mobile data. When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. All you need to know about your BT Business Smart Hub. Flexible and affordable sim only deals with no contract. Go to the URL of a proxy site. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. Press then go to (Settings) at the top right of Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. - BT Community. If you have no need of Digital Voice, then any router with a PPPoE capable WAN port ( all the mainstream makes and models) will be just fine. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. • Control your Kids internet access with touch of a button. You should be able to do this with certain 3rd party routers however, but not on the Business. Existing customer with a BT Hub. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. on 11-05-2020 03:27 PM. g. on 06-12-2021 09:56 AM. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. BT Virus Protect Download it on your device so you’re protected whenHello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. I have seen other posts with similar issues and have tried the solutions recommended. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. 1. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Open the web browser on any device, preferably a PC or laptop, and type 192. If the MAC address is changed, then there would be no connection. Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. 1. Bolt-ons. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. BT Sport; Mobile Plusnet Mobile; Sim only deals. Re: BT Hub Blocking Access to a Website. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. Re: Replacing Smart Hub 2 with an Asus router. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Yes BT Home Hub 3. How about you try respecting your parent's rules. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. 02. We regularly release software upgrades for our Hubs. 1 254, as BT chap suggested). Help & supportBT Parental Controls. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 0 Ratings 7 REPLIES 7. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. The default PIN is 1234. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get started today. Have a new hub coming so once recieved, will start from scra. Once activated, you will then be able to change your filter level to. Click the Settings tab, at which point you’ll be asked to enter your admin password. You have been temporarily locked out. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. Someone posted an answer to a similar question which was a link to information, but that link does not work. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. This will open the Hub Manager. I am trying to override a blocked site but BT. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. If you are setting up a BT hub for the first time, it's very simple to set up parental controls. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Home setup, Wi-Fi & network discussions. With BT access controls you can manage how your device accesses the internet during certain times of the day. By using Broadband Backup, your BT Mobile parental controls will apply. Can you confirm that is your BT Mobile parental controls that you are trying to turn on, or the ones. 168. while BT customers require a BT Smart Hub 2. 1. 28. 254 into a web browser, or simply click on our link. g. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. This seems same problem than many BT customers have posted here. BT Parental Controls is a network based solution designed to help parents protect their children online. Parental controls leave search sites such as Google and Bing accessible. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. BT Parental Controls. Are you a business user?We’ll email or text you when your broadband is ready. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. . Type 192. 11ac. The latest firmware for the SmartHub 2 is: v0. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Wi-Fi Controls is for those with a Smart Hub 2 only, allowing more control over that device including the ability to stop the internet. For example, you can control your children's internet use when you're not about. Add devices using the add button and scan to locate the device (it must me on). Our network reaches over 99% of the UK, so we've got you covered. Slide the button to Off in the BT. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. Teenage son is still able to access sites blocked. Enter your BT hub admin password. I have a brand new Smart Hub2 received this month after moving house. We regularly release software upgrades for our Hubs. . TV Content including BT Sport. Yes, I have considered that. . 3. 99 a month, or £53. Select Quick Setup Wizard. There are a range of filters to choose from to block content and usage. The Account Holder needs to set up and maintain this service. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Email; Billing. For business and public sector; For global business; Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. Enter your admin password. 5. When I try to access certain websites (e. Once activated, you will then be able to change your filter level to. Free P&P and no upfront costs. The guarantee only applies when your Smart Hub 2. These filters will. BT Business Smart HubParental Controls not working. Press ‘Enter’. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. e. You can get BT Parental Controls by accessing them through your My BT account. Broadband. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Sport; Mobile Plusnet Mobile; Sim only deals. TV. From the app, click More then select Your wi-fi network. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Message 2 of 8 Re: Parental controls Go to solution @JHill . BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. Here s what s in this guide What s in the box 2 Get to know your BT Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 BT Smart Hub Power cable and plug (in two parts) Filter Broadband cable (grey ends) Wireless. The main difference is that a Smart Router is able to automatically connect to the best possible WiFi signal, while a Smart Hub does not have this capability. You can get BT Parental Controls by accessing them through your My BT account. You may want to keep your Mini Hub plugged in to make. 99. 5. . 168. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Low on minutes, data or texts? Just add one of our bolt-ons. pausing the internet for your children during mealtimes or after bedtime). Our network reaches over 99% of the UK, so we've got you covered. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. Flexible and affordable sim only deals with no contract. Follow these easy steps to set up BT Parental Controls to block YouTube:The ideal parental control companion. However I kept waiting for it to come into effect and nothing. 168. Press the Xbox home button. Best Wishes. Simply follow the steps below. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. There’s a lot of ways round it but I don’t think the BT router can really achieve these. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. 254 in the address bar. - talk to your family with two-way audio. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this?I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. Having not used. Select Control wi-fi access for your devices to manage your. We would appreciate it if you could take a couple of. No BT Home Hub 4. . Enter your admin password. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. Check the instructions that came with your router for how to do. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Low on minutes, data or texts? Just add one of our bolt-ons. If you have more than one child, you can set up different parental controls for each child. I've also got a Wi-Fi disc setup. 12. A master reset will delete all personal configuration settings on your BT 4G Home Hub. It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. But also let them know that they can talk to you to discuss why certain settings are in place. 1. 4. Re: BT Hub Blocking Access to a Website. I went through 3 of those and to no avail. Set good, strong passwords where you are able. Click Change Settings next to BT Access Controls. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. which is BT infinity and using the now tv app on xbox or pc. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. Also bear in mind, if your kids are tech savvy you will never win. There are two PINs: one for parental control and one for payments in BT Player. Defeated Thank you for you input, appreciate it!A site is being blocked incorrectly by BT Parental Controls. You can change it at any time. I've tried rebooting the smart hub and trying in a different browser but there's no change. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. Coverage checker. Low on minutes, data or texts? Just add one of our bolt-ons. There doesn't seem to be any way to set parental controls at all. Use a wired connection. All powered by Circle’s award-winning technology, used by hundreds of. 3. BT Parental Controls allow you to restrict certain types of websites on. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. 168. Then click on Configure. Bills & Packages; BT Groups. Content Lock settings let you set parental controls to help keep your family safe. You have been temporarily locked out. Bolt-ons. You can then set up your BT Smart Hub. The parental controls set for your Broadband Backup may be different to those on your normal hub. Thanks will do. Existing customer with a BT Hub. But on the PCs I have changed the DNS settings to family shield with openDNS. Keith_Beddoe. If you have our HD Add-On you can watch HD channels on both boxes and if you have purchased a film or TV box set from the BT TV Store you can watch on either box, but you will only be able to watch on one box at a time. Start; 1 Download your free broadband help tool; 2 Choose if you want parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. For example, you can control your children's internet use when you're not about. The Account Holder needs to set up and maintain this service. I'll swap it back later when the family are in bed and see if the safeguard settings work with my plusnet hub if not then I'll know it's not the BT hub that is the issue. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. The tool is quick and easy to set up and simple to manage. BT Broadband . I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. e. . Any help would be most appreciated. Use your parental control PIN to control access to programmes with an age rating. To find out how to use it, just click on the dropdown for your Hub. If you use Access Control to limit children’s devises it is a nightmare using the app. You can use any router you like as long it is the appropriate type for the service you have. When you set up your BT Hub for the first time, wireless is automatically switched on. Alternatively, go to Parental Settings > Settings. TV Packages. 254 into the address bar.